Privacy Policy
Last updated: September 8, 2026
PowrGo is a brand operated by Yrobot (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit or shop on our website, use our online store, or contact us for order-related or customer support services (collectively, the “Services”).
Our store is powered by Shopify. For purposes of applicable data protection laws, Yrobot is the controller of personal information we process as described in this policy, except where Shopify or another provider acts independently.
This policy covers our website and related customer support activities. It does not describe data collected independently through a mobile app or connected device.
1. Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:
- Contact information: Your name, email address, phone number, and billing and shipping addresses.
- Order and transaction information: Products viewed or purchased, shopping cart activity, order history, payment method and confirmation, and return, exchange, or refund details.
- Account information: Information associated with your customer account, including account identifiers, preferences, and settings.
- Customer support information: Your messages, purchase receipts, product models and serial numbers, and photos or videos you provide for troubleshooting or warranty service.
- Device and usage information: Your IP address, browser and device details, network information, and interactions with our website, including information collected through cookies and similar technologies.
Payment information is processed by Shopify and the payment providers involved in your transaction. The information we receive depends on the payment method and services used.
If you post a review or other public content, information included in that content may be visible to others. Please avoid including sensitive personal information.
2. How We Collect Information
We collect personal information:
- Directly from you, when you place an order, manage an account, subscribe to marketing, submit a review, or contact us.
- Automatically, when you browse or interact with our website, including through cookies and similar technologies.
- From service providers, including Shopify, payment providers, shipping providers, and providers supporting customer service and website operations.
- From marketing and business partners, in connection with the services they provide and as permitted by applicable law.
3. How We Use Information
We use personal information to:
- Process payments, fulfill orders, and arrange delivery.
- Manage customer accounts and shopping preferences.
- Handle inquiries, returns, refunds, and warranty requests.
- Send order updates and other service communications.
- Send promotional communications and support personalized advertising, subject to applicable law and your choices.
- Understand website activity and improve our Services.
- Detect fraud, investigate security issues, and protect our customers and business.
- Comply with legal obligations, resolve disputes, and enforce applicable agreements.
Where European Economic Area or United Kingdom data protection law applies, our legal bases include performing a contract with you, complying with legal obligations, pursuing legitimate interests such as operating and securing our business, and obtaining your consent where required.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
4. How We Share Information
We may disclose personal information to:
- Service providers: Shopify and providers supporting payments, fulfillment, shipping, customer support, hosting, analytics, and communications.
- Marketing and advertising partners: To provide marketing services and show relevant advertisements, subject to applicable law and your privacy choices.
- Affiliates: Where necessary for the purposes described in this policy.
- Parties you authorize: When you request or consent to a disclosure.
- Legal and business recipients: Where necessary to comply with legal obligations, respond to valid legal requests, protect rights and safety, or participate in a merger, acquisition, restructuring, or other business transaction.
Certain disclosures for advertising may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under applicable privacy laws. Your choices are described below.
5. Our Relationship with Shopify
Shopify hosts our store and processes personal information to provide and improve its services.
We use Shopify Network Intelligence, which combines information about interactions with our store with information from Shopify and other merchants to improve our store, personalize experiences, and support advertising, subject to applicable privacy choices.
For certain processing activities, Shopify is independently responsible for handling your personal information and responding to related privacy requests.
To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
6. Cookies, Advertising & Marketing Choices
We use cookies and similar technologies to operate our website, maintain shopping carts and checkout sessions, remember preferences, understand website activity, and support advertising.
Depending on your location, you can manage cookie preferences through our website’s cookie banner or available privacy controls. You may also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
Where applicable, you can opt out of qualifying data sales, sharing, or targeted advertising through our Data Sharing Opt-Out page.
We recognize Global Privacy Control signals as opt-out requests where required by applicable law. The request applies to the browser or device sending the signal and, where supported and identifiable, the associated account. Browser cookie settings alone may not opt you out of all advertising-related data sharing.
You can unsubscribe from marketing emails using the unsubscribe link in those messages. We may still send non-promotional communications relating to your orders, account, or support requests.
7. Data Retention & Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing after-sales support, maintaining records, meeting legal obligations, and resolving disputes.
Retention periods depend on the type of information, the reason it was collected, and applicable requirements.
No method of internet transmission or electronic storage is completely secure. Please do not send passwords, complete payment card details, or unnecessary sensitive information through customer support messages.
8. International Data Transfers
Your personal information may be transferred to, stored, or processed in countries other than your country of residence by us, Shopify, or our service providers. These countries may have different data protection laws.
Where required, we rely on recognized safeguards for international transfers, such as applicable adequacy decisions, the European Commission’s Standard Contractual Clauses, or equivalent United Kingdom mechanisms.
You may contact us for information about safeguards relevant to your personal information.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Know how we collect, use, and disclose personal information.
- Access or obtain a copy of your personal information.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Receive your information in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of qualifying sales, sharing, or targeted advertising.
- Limit certain uses or disclosures of sensitive personal information, where applicable.
These rights may be subject to exceptions. For example, we may need to retain certain information to comply with law or complete transactions.
To exercise your rights, use the relevant controls described above or contact us using the details below. We may need to verify your identity before responding. Where permitted, an authorized agent may submit a request on your behalf, subject to verification of their authority.
We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.
Where applicable, you may appeal our response by contacting us. You may also lodge a complaint with the relevant data protection authority.
10. Children’s Privacy
Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review the matter and delete information where required by applicable law.
11. Third-Party Websites
Our Services may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies.
Please review those policies before providing personal information. Linking to a third-party website does not mean we control its content or data practices.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements.
We will publish the revised policy on this page, update the “Last updated” date, and provide additional notice where required by applicable law.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Yrobot — Operator of PowrGo
Email: support@yrobot.com
Mailing address: 545 Concord Ave, Suite 212, Cambridge, MA 02138, United States