Shipping & Return
Shipping
1. Where We Ship
We primarily ship to the United States. For other countries and regions, please contact support@yrobot.com before placing an order to confirm whether shipping is available for your destination.
2. Shipping Costs
Shipping costs are displayed at checkout based on your delivery address and selected shipping method. You can review the shipping fee and order total before completing your purchase.
3. Estimated Delivery Times
Pre-orders: Pre-order items ship according to the estimated shipping schedule shown on the relevant product page. The delivery estimates below refer to transit time after dispatch and do not include the pre-order waiting period.
- United States: Typically 3–7 business days.
- Other supported countries and regions: Typically 7–14 business days.
Delivery times are estimates and may be affected by carrier schedules, customs clearance, and holidays. Please refer to the estimated delivery time shown at checkout.
4. Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Use this number to follow your shipment’s progress. If you experience any delivery issues, please contact our support team.
5. Delivery Information
Please make sure your shipping address and contact details are complete and accurate before placing your order. If you need to make changes, contact us as soon as possible. We will check whether changes can be made based on your order’s status.
Returns & Exchanges
1. U.S. Orders
You may request a return within 14 days of delivery. Trying on the product and brief use are allowed, provided it remains in resalable condition and is returned in its original packaging.
Customers are responsible for return shipping costs unless the return is due to a confirmed product defect, in which case Yrobot will cover return shipping.
2. Orders Outside the United States
Orders outside the United States are generally final sale and are not eligible for return. Please review the product details and make sure the product meets your needs before purchasing.
3. Damaged or Defective Items
If your item arrives damaged or does not function properly, stop using it and keep the item and its original packaging. Contact our support team with your order number, a description of the issue, and relevant photos or videos so we can review the issue and advise on next steps.
4. Requesting and Shipping a Return
Contact our support team within the applicable return period with your order number, the email address used at checkout, delivery date, and reason for return.
Once you receive the return address and instructions, securely pack the item in its original packaging and ship it as directed. Keep your shipping receipt and tracking number.
Please refer to our Refund Policy for refund details.
5. Exchanges
To request an exchange, contact our support team with your order details and reason for the exchange. We will confirm available options based on the item’s condition and stock availability, along with any applicable costs.
Purchases Through Other Sellers
For items purchased through a dealer, retailer, or another platform, please contact the original seller to arrange a return or exchange.
Contact Us
For shipping, return, or exchange assistance, email support@yrobot.com.
This policy does not affect your statutory rights under applicable law.