Warranty Policy

This policy applies to products purchased through the official Yrobot website or authorized Yrobot dealers.

1. Warranty Period & Coverage

Yrobot provides a 1-year limited warranty from the date you receive your product, covering defects in materials or workmanship under normal use.

For confirmed defects covered by this warranty, we will repair or replace the defective parts free of charge. Please keep your order confirmation, receipt, or invoice as proof of purchase.

2. What Is Not Covered

  • Normal wear and tear, including natural deterioration of consumable components such as straps and belts.
  • Damage caused by use, installation, maintenance, or storage that does not follow the product instructions.
  • Damage caused by drops, crushing, impacts, liquid intrusion, fire, corrosion, or use outside the specified operating conditions.
  • Damage caused by unauthorized disassembly, repairs, hardware or firmware modifications, incompatible accessories, or defective batteries.
  • Lost or stolen products, or products outside the warranty period.
  • Products without valid proof of purchase, or products whose altered or removed serial numbers or identification labels prevent verification.

3. How to Request Warranty Service

Email support@yrobot.com with the following information:

  • Your order number or proof of purchase.
  • Product model and serial number, if available.
  • Delivery date and purchase channel.
  • A description of the issue, along with relevant photos or videos.

We typically respond within 1–2 business days to assist with troubleshooting and explain the next steps. If you purchased through an authorized dealer, you may also contact the original seller for assistance.

4. Inspection & Repairs

If an issue may affect safe operation, stop using the product immediately and contact us.

Before sending your product for inspection or repair, please obtain shipping instructions from our support team. Pack the product securely and keep your shipping receipt and tracking information. We will confirm the appropriate service solution after inspection.

5. Policy Updates

We may update this policy from time to time and publish changes on our website. Updates will not reduce the warranty rights you had at the time of purchase.