Refund Policy

This policy applies to orders placed through the official Yrobot website. For shipping information and return instructions, please refer to Shipping, Returns & Exchanges.

1. Refund Eligibility

For U.S. orders, you may request a return within 14 days of delivery. Trying on the product and brief use are allowed, provided it remains in resalable condition and is returned in its original packaging. We will process your refund after receiving and inspecting the returned item and confirming that it meets the return requirements.

Orders outside the United States are generally final sale and are not eligible for return. Please review your purchase carefully before placing an order. If your item arrives damaged or defective, contact our support team for assistance.

2. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a confirmed product defect, in which case Yrobot will cover return shipping. Please contact us to confirm the shipping arrangements before sending an item back.

3. Refund Method and Timing

Eligible refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

If the inspection identifies an issue that affects your refund, we will contact you with details.

4. Missing Refunds

If you have not received your refund within the timeframe above, check your original payment account and contact your bank or payment provider to confirm its status.

If you still need assistance, email support@yrobot.com with your order number so we can help investigate.

5. Purchases Through Other Sellers

For items purchased through a dealer, retailer, or another platform, please request a refund directly from the original seller.

Contact Us

For refund questions, email support@yrobot.com.

This policy does not affect your statutory rights under applicable law.